Refund Policy

1. Revisions First

Every visual delivered by Mindo includes one round of revisions at no extra cost. Before requesting a refund, please submit your revision notes through your dashboard. We will refine the direction, colours, or composition to better fit your brand. Revision requests must be submitted within 7 days of delivery.

2. Refunds on First Orders

If you are a first-time Mindo customer and are not satisfied with your delivery after the included revision, please contact us at [email protected] within 7 days of receiving your visuals. Refunds for first-time orders are reviewed on a case-by-case basis. We take quality seriously and will always aim to find a fair resolution.

3. Subscription Renewals

Monthly subscription fees (Dawn, Daylight, Golden) are non-refundable once visuals for that billing period have been delivered. If you cancel your subscription, no further charges will be made, but fees already collected for the current billing period are not eligible for refund.

4. Feed Reset

The Feed Reset is a one-time project. A revision round is included. If you request a refund before work has started — meaning before our team has begun creative production — we will issue a full refund. Once production has begun, refunds are not available. To check the status of your project or to request a pre-start cancellation, contact [email protected].

5. How to Request a Refund

To initiate a refund request, email [email protected] with your account email and a brief description of the issue. We aim to respond within 2 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.

6. Contact

For any questions about this policy or your order, contact us at [email protected]. We are committed to resolving any issue fairly and promptly.

Questions? Email us at [email protected]